When you start a chat with an ambassador you might see a green pop up giving you suggestions on what to ask. This is the new Smart Start feature! Start Smart has been designed to help both you and the ambassador by steering conversations away from admin-related topics and towards student life questions that the ambassador is best placed to support on.
This works by an AI assistant scanning when a message will be sent and identifies the topic of conversation. When an administrative topic is detected, Smart Start will suggest alternative ways for you to ask the question. The platform will generate three alternative questions related to the initial topic detected, but that are framed in a way that a current student would be able to share their own experiences on. This ensures that any questions are aligned with the student experience, leading to more meaningful and productive conversations!
If you choose to ignore the suggested questions displayed on the screen and resubmit your original question, the platform will intuitively prompt you to check out the FAQ section of the dashboard where you will more likely find the answers you are looking for.
